The Art Gallery of Hamilton (“AGH”, “We”) respects your right to personal privacy and approaches all communications through our website with respect for, and commitment to, protecting your privacy rights.
What personal information does the AGH collect?
The AGH may collect personal information regarding you when you voluntarily provide it to us using our Site, or any other means that We may make available to you from time to time. For example, We may ask you to provide personal information, such as your full name, mailing address, telephone number and email address if you:
- become a Member of the AGH or renew your Membership;
- give an AGH Membership as a gift;
- register for a studio class, workshop, kids’ day camp, or other educational program;
- purchase tickets to a talk, film screening or other AGH programming or special event;
- register to receive the What’s On and other e-newsletters and information;
- register for a contest or other promotion that We may offer;
- register as a user of this Site;
- purchase an item from the Shop at AGH online store;
- participate in a review, survey, a consumer research panel, or similar type of activity;
- ask to receive online information from us; and/or
- otherwise participate in features of our Site that ask for personal information.
In addition, if you purchase a Membership, tickets, register for a studio, buy an item from the Shop at AGH online store, or otherwise request information or a promotional offering from us you may be required to provide your payment information (such as a credit card number) in order for us to process your request.
Why does the AGH collect personal information from you?
We collect personal information from you only for the purposes we identify to you at, or prior to, the time we collect such personal information. We do not require any personal information in order for you to view or navigate the Site.
Where the collection of personal information is necessary for us to provide the services you have requested you will know because the purposes for which your personal information is collected will be identified to you. For example, your name, mailing address, telephone number, fax number, e-mail address and postal code and, if necessary, financial information such as, your credit card number(s) and expiry date(s), may be collected when you purchase/renew your membership, sign up for our newsletter, register for the Site, or contact us with a question. We will not collect more information than is necessary to provide you with the services you have requested.
Does the AGH collect or use information collected from you with technology?
The Site collects some information about you using technology. For instance, once at our Site your IP address is collected so that We may track how many visits we have had by separate devices to our Site. The IP address which we collect is often associated with the place from which you enter the Internet, like your Internet Service Provider (ISP), or your company. This information is not personally identifiable. We may use anonymous IP addresses collected through the processes described above to analyze trends, run and improve the Site, and gather anonymous demographic information for aggregate use.
Most web browsers will permit you to disable cookies. If you wish to disable cookies, refer to your browser Help menu to learn how. Please note that if you disable cookies, you may be unable to access some features on this Site.
We may also use a technology called a clear gif to collect aggregate data regarding access to our newsletter; however, we do not collect personal information regarding readers in this manner.
How does the AGH use the personal information it has collected from you?
We will only use the personal information you provide for the purposes for which it was collected and which we disclose to you. We may collect personal information for the following purposes:
- To fulfill all matters related to your AGH Membership, including any billing requirements;
- To correspond with you to advise you of updates and news, to respond to your questions or comments and/or to send special features and other information related to the AGH.
- To provide you with our email newsletters. We note that the email newsletter registration form is strictly optional.
- To provide you with notification of AGH events and offers.
- To carry out any other purpose that we disclose to you at the time of collection, and to which you consent.
To whom will the AGH provide your personal information?
Subject to the following exceptions, your personal information is used solely by the AGH.
We will disclose personal information to third parties only as follows:
(a) to third party service providers with whom the AGH has a contractual agreement, which includes appropriate privacy standards and who do not retain, share, store or use personally identifiable information other than for the following purposes: (i) for the delivery of e-newsletters and related materials, (ii) to process credit card information for billing purposes, (iii) to perform functions such as data processing, database services or information technology support; and/or (iv) for marketing the AGH products or services;
(b) to third parties where the subject user consents to such collection, use or disclosure, or as required or permitted by law;
(c) to third parties to enforce our Site’s Terms and Conditions of Use, to protect the safety and security of visitors and our Sites, or to protect our rights, safety or property; and/or
(d) as needed if such information is requested by law enforcement agencies or if we are requested to do so by law, regulation, court order, or by a government entity.
We disclose to third parties only as much personal information as is required to perform the task they have been retained for. We will share personal information only with those who have agreed to follow policies that share our high standards of privacy protection, in compliance with the applicable law.
Some or all of the personal information that we collect may be stored or processed outside of Canada, including in the United States, whose data protection laws may differ from those in the jurisdiction in which you live. As a result, this information may be subject to access requests from U.S. governments, courts, law enforcement officials and national security authorities in the United States according to United States laws. Subject to these laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the personal information that are equivalent to those that apply in Canada.
Does the AGH collect personal information from children?
We are committed to protecting the privacy of children under the age of 13. For that reason, we never knowingly solicit, collect, store or disclose information via our Site from children under 13 years of age and, no part of our Site is structured to be directed to individuals under the age of 13. If a child under the age of 13 wishes to disclose to us personal information, he/she must provide us with his/her parent’s or legal guardian’s e-mail address so that we can obtain express consent from them. If a child has already provided us with personal information, his/her parent or legal guardian may contact us using the contact information provided below, for the purpose of correcting or deleting such information. We encourage parents of children under the age of 13 to regularly check and monitor their children’s use of e-mail and the Site.
Links and disclaimer of linked sites
What type of security does the AGH provide?
We regard the security of personal information to be of paramount importance. As such, We have taken technical, contractual, organizational and physical security steps to protect the personal information collected from you on the Site with a level of security appropriate to the sensitivity of the personal information collected. Personal information we collect is maintained with the source of the information in Hamilton, Ontario, and may be stored on servers located in the United States. Only our authorized employees who require access to your personal information in order to fulfill their job requirements will have access to your personal information. Your AGH profile information is protected by a password for your privacy and security. To protect against unauthorized access to your password and to your computer, sign off once you have finished using a shared computer. Our security measures are periodically reviewed and updated when deemed necessary.
What about notification of changes?
The AGH reserves the right to modify or supplement this Policy at any time. If we decide to change this Policy, we will post those changes on our Site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. The AGH will seek an individual’s consent if it seeks to collect, use or disclose his or her personal information for purposes other than those to which the individual has consented unless otherwise required or permitted by law.
If you need further assistance, or if you would like to access or correct any personal information that We hold regarding you, please contact the AGH by writing to us at the address set out below, Attention: Privacy Officer or by sending an email to firstname.lastname@example.org. Please note that this Policy is with respect to the collection, use and disclosure of personal information through the Site only.
Art Gallery of Hamilton, 123 King Street West, Hamilton, ON L8P 4S8
T: (905) 527-6610
F: (905) 577-6940